Comments on: New England Wood Pellet http://www.woodpelletinfo.com Just another WordPress weblog Thu, 29 Jul 2010 12:41:35 +0000 http://wordpress.org/?v=2.9.2 hourly 1 By: Rita Sawyer http://www.woodpelletinfo.com/wood-pellets/new-england-wood-pellet/#comment-5004 Rita Sawyer Thu, 03 Jun 2010 18:12:52 +0000 http://www.woodpelletinfo.com/?page_id=54#comment-5004 Alexis, I am the Customer Service Rep. at New England Wood Pellet. My apologies, but I do not recall ever having spoken to you. Would you mind telling me who your local dealer is where you purchased these pellets from? You are the first person to have any kind of quality issues with currently produced pellets, and I would like to contact the dealer and make sure that they do not have "suspect" product at their facility. Also, if you purchased pellets that you feel are inferior, please contact me so we can rectify the situation. Sincerely, Rita Sawyer Customer Service Representative New England Wood Pellet, LLC PO Box 532 Jaffrey, NH 03452 603-532-0631 rsawyer@pelletheat.com Alexis,

I am the Customer Service Rep. at New England Wood Pellet. My apologies, but I do not recall ever having spoken to you. Would you mind telling me who your local dealer is where you purchased these pellets from? You are the first person to have any kind of quality issues with currently produced pellets, and I would like to contact the dealer and make sure that they do not have “suspect” product at their facility. Also, if you purchased pellets that you feel are inferior, please contact me so we can rectify the situation.

Sincerely,
Rita Sawyer
Customer Service Representative
New England Wood Pellet, LLC
PO Box 532
Jaffrey, NH 03452
603-532-0631
rsawyer@pelletheat.com

]]> By: Alexis http://www.woodpelletinfo.com/wood-pellets/new-england-wood-pellet/#comment-4988 Alexis Sun, 30 May 2010 13:54:02 +0000 http://www.woodpelletinfo.com/?page_id=54#comment-4988 I bought some of the new and improved New England Pellets at the direction of NEWP's customer service department after complaining about their chitty pellets this past winter. I got the song and dance and the whole 9 yards from the woman up there who promised me that they were improved. I went to a local retailer who just got in a fresh batch of the good stuff. IT SUCKED. JUST AS BAD AS THE PREVIOUS PELLETS. Absolute Garbage. Hey NEWP- Never Again. You keep your crap and I will Burn something else. Like Barefoot or Cubex. You are horrible pellet people. Horrible. Period. I bought some of the new and improved New England Pellets at the direction of NEWP’s customer service department after complaining about their chitty pellets this past winter. I got the song and dance and the whole 9 yards from the woman up there who promised me that they were improved. I went to a local retailer who just got in a fresh batch of the good stuff. IT SUCKED. JUST AS BAD AS THE PREVIOUS PELLETS. Absolute Garbage.
Hey NEWP- Never Again. You keep your crap and I will Burn something else. Like Barefoot or Cubex. You are horrible pellet people. Horrible. Period.

]]> By: Kevin W, http://www.woodpelletinfo.com/wood-pellets/new-england-wood-pellet/#comment-4877 Kevin W, Tue, 11 May 2010 00:27:12 +0000 http://www.woodpelletinfo.com/?page_id=54#comment-4877 I purchased 5 tons of New England pellets manufactured at the Shuyler plant last fall of 2009 for the 09/10 heating season. I am glad I stumbled across this site (albeit a little late). I have had all sorts of problems this winter. I had two auger feed motors replaced (out of pocket) which I believe is the direct result of longer than normal pellet length. I am down to my last 1/4 ton or so. This last batch I think was left over from two seasons ago. The amount of sawdust in each bag is between 1/4 and 1/2 cup. Little cold snap and I am trying to fire off the last of it. My Harman Advance is in its fourth season of use. I clean the basic surfaces every week and do a major clean once a month. We had the unit stop several times over the winter and never start back up. Usually it has been automatic. Glad to see that NEWP stepped up to the plate. I am disappointed that my dealer didn't call and see how I was doing with the pellets (no sense calling them they never answer the telephone and the voicemail is often full anyway). I assume they knew that there was an issue with the pellets. It will give me pause to purchase from them again. I paid a premium for the NEWP (trying to keep it local and all) but I must admit I will be hesitant to pay that much again for such poor performing product. I did run a few bags of cheapo Home Depot pellets through and had no issues (that's what got me thinking maybe it was the long pellets hanging up my auger). Of course I got here tonight by searching for "Harman Stove Sucks" and since my igniter seems to have gone I tend to agree. I purchased 5 tons of New England pellets manufactured at the Shuyler plant last fall of 2009 for the 09/10 heating season. I am glad I stumbled across this site (albeit a little late). I have had all sorts of problems this winter. I had two auger feed motors replaced (out of pocket) which I believe is the direct result of longer than normal pellet length. I am down to my last 1/4 ton or so. This last batch I think was left over from two seasons ago. The amount of sawdust in each bag is between 1/4 and 1/2 cup. Little cold snap and I am trying to fire off the last of it. My Harman Advance is in its fourth season of use. I clean the basic surfaces every week and do a major clean once a month. We had the unit stop several times over the winter and never start back up. Usually it has been automatic.

Glad to see that NEWP stepped up to the plate. I am disappointed that my dealer didn’t call and see how I was doing with the pellets (no sense calling them they never answer the telephone and the voicemail is often full anyway). I assume they knew that there was an issue with the pellets. It will give me pause to purchase from them again. I paid a premium for the NEWP (trying to keep it local and all) but I must admit I will be hesitant to pay that much again for such poor performing product. I did run a few bags of cheapo Home Depot pellets through and had no issues (that’s what got me thinking maybe it was the long pellets hanging up my auger). Of course I got here tonight by searching for “Harman Stove Sucks” and since my igniter seems to have gone I tend to agree.

]]> By: Jack http://www.woodpelletinfo.com/wood-pellets/new-england-wood-pellet/#comment-4870 Jack Sun, 09 May 2010 02:04:31 +0000 http://www.woodpelletinfo.com/?page_id=54#comment-4870 Edit to above the business location is 175 Whipple Rd, Bernhards Bay, NY 13028. My home adress is 233 sorry for the mix up. Edit to above the business location is 175 Whipple Rd, Bernhards Bay, NY 13028. My home adress is 233 sorry for the mix up.

]]> By: Jack http://www.woodpelletinfo.com/wood-pellets/new-england-wood-pellet/#comment-4865 Jack Sun, 09 May 2010 01:40:37 +0000 http://www.woodpelletinfo.com/?page_id=54#comment-4865 I would ask any one that has burned NEWP and hated them to try at least one bag again from any thing produced after Jan 2010. If your in my local area of 233 Whipple Rd Bernhards Bay, NY I am willing to give any one a free bag to try. I have been checking lot numbers as we get them and actually burning them and it is a good pellet again and people at the plant care and are working hard to keep a consistant and quality product. Call before coming out if you want to try a bag (315) 675-3530. I would ask any one that has burned NEWP and hated them to try at least one bag again from any thing produced after Jan 2010. If your in my local area of 233 Whipple Rd Bernhards Bay, NY I am willing to give any one a free bag to try. I have been checking lot numbers as we get them and actually burning them and it is a good pellet again and people at the plant care and are working hard to keep a consistant and quality product. Call before coming out if you want to try a bag (315) 675-3530.

]]> By: Jeff http://www.woodpelletinfo.com/wood-pellets/new-england-wood-pellet/#comment-4859 Jeff Thu, 06 May 2010 01:29:47 +0000 http://www.woodpelletinfo.com/?page_id=54#comment-4859 I have burned NEWP for many years and they were the best but last 2 yrs were not well and actually this year complained to them via email from a previous note on this board and they made arrangements to have a sample sent to them and then they arranged to have 4 ton exchanged after I sent them a sample and they anaylized them. I have not had chance to try them as yet but they did stand behind them. The contact name @ NEWP was Rita. Do not know of any other outfit that will stand behind their product like that. I have burned NEWP for many years and they were the best but last 2 yrs were not well and actually this year complained to them via email from a previous note on this board and they made arrangements to have a sample sent to them and then they arranged to have 4 ton exchanged after I sent them a sample and they anaylized them. I have not had chance to try them as yet but they did stand behind them. The contact name @ NEWP was Rita.
Do not know of any other outfit that will stand behind their product like that.

]]> By: david http://www.woodpelletinfo.com/wood-pellets/new-england-wood-pellet/#comment-4816 david Sun, 11 Apr 2010 15:36:34 +0000 http://www.woodpelletinfo.com/?page_id=54#comment-4816 They sell neweangland at fire place showcase {the old showcase sekonk.} I picked up 2 ton on the recommendation of a friend there last season poor heat,soot,1.5/2 " long pellets it jamed my top auger 2 times. also lots of ash they wont see my $ next year its back to bear foot or hamers hot ones next season. I have heard they have had problems in the passed but when you have been burned it's hard to get trust back. They sell neweangland at fire place showcase {the old showcase sekonk.} I picked up 2 ton on the recommendation of a friend there last season poor heat,soot,1.5/2 ” long pellets it jamed my top auger 2 times. also lots of ash they wont see my $ next year its back to bear foot or hamers hot ones next season. I have heard they have had problems in the passed but when you have been burned it’s hard to get trust back.

]]> By: Sue http://www.woodpelletinfo.com/wood-pellets/new-england-wood-pellet/#comment-4812 Sue Sat, 10 Apr 2010 22:38:39 +0000 http://www.woodpelletinfo.com/?page_id=54#comment-4812 I used to love New England pellets before their fire. For the past two seasons I have not been able to buy them and from the feedback that I've read, I'm glad. I'm a little hesitant to try them for next season. BUT if they are willing to stand by their product and if I can find them in Rhode Island then I will try one bag this spring and see how they burn. I used to love New England pellets before their fire. For the past two seasons I have not been able to buy them and from the feedback that I’ve read, I’m glad. I’m a little hesitant to try them for next season. BUT if they are willing to stand by their product and if I can find them in Rhode Island then I will try one bag this spring and see how they burn.

]]> By: Russ http://www.woodpelletinfo.com/wood-pellets/new-england-wood-pellet/#comment-4809 Russ Fri, 09 Apr 2010 20:33:36 +0000 http://www.woodpelletinfo.com/?page_id=54#comment-4809 DO NOT buy from NEW ENGLAND WOOD PELLET. I burned 3 tons of their product and my house was 65 degrees and I had to clean out my stove every other day. I burned a few other kinds and at the same setting I gained 5 full degrees sometimes 6 or 7 and had to clean my stove out every 5-7 days. The NEWP is the worst pellets I have burned in my stove...it sucks too because I am from NH and would like to support them, but NO WAY! DO NOT buy from NEW ENGLAND WOOD PELLET. I burned 3 tons of their product and my house was 65 degrees and I had to clean out my stove every other day. I burned a few other kinds and at the same setting I gained 5 full degrees sometimes 6 or 7 and had to clean my stove out every 5-7 days. The NEWP is the worst pellets I have burned in my stove…it sucks too because I am from NH and would like to support them, but NO WAY!

]]> By: Mike Johnsto http://www.woodpelletinfo.com/wood-pellets/new-england-wood-pellet/#comment-4796 Mike Johnsto Mon, 05 Apr 2010 05:48:39 +0000 http://www.woodpelletinfo.com/?page_id=54#comment-4796 Interested in any feed back on the Granules LG softwood pellets. Want ot compare next winters burn against what you serious pellet burners have to say about this product....thx Interested in any feed back on the Granules LG softwood pellets. Want ot compare next winters burn against what you serious pellet burners have to say about this product….thx

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