Wood Pellets

Wood PelletsWood pellets manufactured from compacted sawdust. The sawdust is a byproduct from sawmills and other industries that use wood.

The sawdust or ground wood is simply put under pressure and extruded. The pressurization of the wood causes the wood pitch to seperate and act as a binder as the pellets cool. The wood pellets do not have any glue or such. Most pellet fuels have a 5%–10% moisture content.

The wood pellets look like rabbit feed and have a diameter of about 1/4″ measure 3/8 to 1 inch in length.

Pellet Fuel Standards
The Pellet Fuels Institute (PFI) maintains pellet fuel standards that are used by pellet manufacturers. There are two grades of wood pellet fuel, premium and standard. The difference between the two is their percentage of inorganic ash content. Premium fuel contains less than 1% of ash content. Standard fuel can have up to 3% ash content.

Here are some standards that apply to both grades of pellet fuel:

Wood pellets contain about 16.4 million BTU’s/Ton or 328,000 BTU’s/bag or 8200 BTU’s/lb.

Are are pellets the same ?
The answer is no. Wood pellets can be made from different types of wood. Sometimes it’s hard wood and sometimes it’s soft. Last season I tried 5 different brands of pellets. Although they were all premium there was a difference in the amount of ash they produced, the evenness of the burn and the ease of starting. Some of the brands I tried included Dry Creek Products, Lignetics, Home Depot, Walmart etc.

With a good quality stove you should be able to burn just about any brand of premium pellet.

Storage
I had intended to store my pellets under a tarp outside my door. Instead I stored them im my garage and I was glad I did.

Last season I burnt a lot of pellets bought at Walmart called “Future Fuel”. The price and availability were right. I think they’re made by the Eureka Pellet Mill in Eureka Montana. The pellets seemed to be a little more stubborn when it came to lighting and although I have no scientific proof the heat coming out of the stove seemed to be less than I remember with some other brand of pellets. The ash content was low and the pellets burned well otherwise.

This season I bought three tons of Fireside pellets from Home Depot when they were having a 10% off sale. I really like the pellets. They seem to throw a lot of heat and they ignite automatically nicely. The ash output seems fairly low as well.

321 Comments »

  1. Richard Sparks said,

    August 27, 2007 @ 9:05 am

    Where can I purchase the Future Fuel pellets that you speak of in the article?

  2. admin said,

    August 27, 2007 @ 10:53 am

    I don’t know where to buy Future Fuel pellets anymore. They were at Walmart last year. At my local Walmart they are selling a different brand now.

  3. Brad Onstott said,

    September 19, 2007 @ 9:07 am

    I live in Peyton, Colorado. And I recently purchased a few bags of Future Fuel wood pellets from the Wal-Mart store in Falcon, Colorado. THis same store is selling Pennington Seed Brand pellets. From what I’ve read, they are made from oak. But I haven’t found anyone that has burned these brand of pellets.

  4. Sam Streubel said,

    October 28, 2007 @ 2:49 pm

    Try pelletsales.com

  5. Jeff Jerome said,

    December 5, 2007 @ 1:10 pm

    Please provide more information. Why are you glad you stored your pellets in a garage versus under a tarp? Other than your general statement which brands that you mention were you most pleased with?

    Thanks.

  6. admin said,

    December 6, 2007 @ 3:43 pm

    I’m sure you can store them under a tarp. For me it’s a shorter walk to my garage and I won’t have to worry about brushing snow off of a tarp. I think it’s easier to keep the pellets dryer than in the garage than outside.

    This season I bought three tons of Fireside pellets from Home Depot when they were having a 10% off sale. I really like the pellets. They seem to throw a lot of heat and they ignite automatically niceley. The ash output seems fairly low as well.

  7. Trace Gloersen said,

    December 7, 2007 @ 1:11 pm

    I have been burning Energx American super low ash. I have been very pleased with the performance of these pellets. How ever i estimated i needed 3 tons for the winter. But after further evaluation i need a forth ton.

    So i went to Walmart and bout a 1/2 ton of the Pennington Natures Heat. I can say i noticed a big difference using this pellet. It produces more ash and lots of klinkers and not as much heat, not to mention they don’t last very long at all.. For the .25cents a bag i saved it is not worth it. Think i’ll stay with Energx

  8. Jan van said,

    December 8, 2007 @ 7:47 pm

    Last year I burned the Wall-Mart Future Fuel pellets, and had no problem. This year they changed to Pennington and have had nothing but problems. they average 2-3 inches in length, jam up in the auger, dumping a load of pellets into the tray and put out the fire. I’m loading up the rest of the ton I bought and returning them to Wall Mart. Now looking for a better brand or a dealer for Future Fuel. I would like to know where to buy the Energx.

  9. Dave said,

    December 9, 2007 @ 1:50 pm

    I used a bag of Future Fuel from Walmart, and they say they are “premium” grade, but it seems like the heat output is lower, and the ash (in the tray of our stove) is about 2X or worse than the kind we used to buy at Lumbermen’s in Fife WA. That kind is made by Manke Lumber in Tacoma. I was more impressed with the latter–very clean burning, hotter, and easier to light. The Future Fuel seemed very hard to light comparatively.

  10. Gary Turner said,

    December 11, 2007 @ 6:59 pm

    I purchased the Natures Heat from Pennington a couple of weeks ago, and all I can say is DONT!! I have a stove full of ash in three days, rather than in two weeks, they put our a lot less heat (almost a 50 degree difference from ozark), and burn and start HORRIBLY!! Unfortunately I cannot take these pellets back to the store, so I have been mixing in 25% corn with the pellets to get them to burn even close to okay. So a word of advice from a friend, dont EVER buy Pennington pellets, its not worth it.

  11. Joe said,

    December 12, 2007 @ 2:28 pm

    I just baught eight 40 lb bags of Pennington “Natures Heat ” pellets at Wal-Mart in Riverhead Long Island. They light miserably and dont stay lit HORRIBLE HORRIBLE. A storm is approching and now Im screwed

  12. Jason said,

    December 16, 2007 @ 12:03 pm

    I just bought a pellet stove and am extremely happy with the alternative heating source. I have been buring pellets from Canada called Cubex. Since these are the only pellets I have burned so far, I however do not have alot to compare too. I have noticed their does seem to be quite a bit of build up on the burn pot and ash. Any recommendations for pellets to be bought on the East Coast. I appreciate you input and will not buy any pellets from Walmart.

  13. Dave Alger said,

    December 18, 2007 @ 10:28 am

    To anyone who has had any issues with Pennington Natures Heat pellets.
    Please contact Randy Osborn at rosborn@pennigtonseed.com or call 1-800-277-1412 ext 374. If there is a bad batch of pellets, which it sound like there is, have handy the store it was purchased at, and look at the bag that the pellets are packed in and see if there is a batch code embossed just above where the bag is sealed. If there is no date let Randy know that also.
    We will help you……….
    Dave Alger
    Plant Manager
    Pennington Seed Pellet div. dalger@penningtonseed.com

  14. Rob Myhren said,

    December 26, 2007 @ 2:51 pm

    Last year I bought Bio-plus pellets from Walmart and was very pleased with them. This year Walmart carried Pennington pellets, I wish I would have bought a few bags instead of 2 tons. They don’t start very good at all, it takes about 3-4 minutes to start burning, and when they do start to burn it takes awhile for the flame to get big. The other pellets started to burn in about 1 minute and took off with a very big flame right away. Last year I emptied my ash pan 2 all winter (Nov-April.) This year I started burning some of the leftover Bio-plus,(I bought 4 ton last year and had 53 bags left for this year), when I brought home the pennington pellets I started burning them, I have emptied my ash pan 2 times already, I even had to turn down my feed rate to 2, otherwise the pellets just burn up like paper. The Bio-PLus pellets I ran it on 4 all winter.Once in awhile the auger gets plugged and the stove shuts off with the Pennington pellets. These pellets are just terrible. I first seen them at walmart in Oct for $4.95 a bag, I then went in Nov and they had been marked down to $3.50 a bag, if they would be 1.00 a bag that would be too much. Do yourself a favor and don’t buy Pennington Pellets!!!

  15. BOB J said,

    December 27, 2007 @ 11:54 am

    Has anyone mixed Cherry pits with the wood pellets?
    I am using the pellets sold at our local TSC, and loking for some advise

  16. Susan said,

    December 27, 2007 @ 2:40 pm

    I have a question for Dave from Fife. I live near that area (Bonney Lake) but our Lumbermens sells Clean Burn. Almost 15 years of using them and we never had trouble, then our stove guy said we needed to change and sold us a couple tons of Eagle Valley. Nothing but Trouble! Tons of ash and I was getting black dust all over the house so bad I was having breathing problems. We switched back to Clean Burn but we are still getting clinkers and it’s getting worse. It’s gotten so bad this year that I have to clean the clinkers out 2 to 3 times a day and the heat output seem waaaay lower. SO I want to try something different but the only things I can find are the Clean Burn, Eagle Valley and the WalMart cheapies. How and where could I get some of those Manke Pellets to trry out?

  17. Phil Foster said,

    December 28, 2007 @ 12:25 pm

    Hi,

    I have been burning pellets for over 17yrs now. This yr I purchased a ton of
    Pennington pellets from the Lowe’s in Winchester, KY. They are by far the worst pellets I have ever burned. They produce a ton of ash and a much smaller flame than I’m used to. Maybe I should have noticed there was no actual ash percentage on the bags. The best pellets I have ever burned were from the west coast called Golden Fire.

    Thanks, Phil

  18. Elizabeth said,

    December 31, 2007 @ 12:12 pm

    I ditto Phil with regards to Golden Fire Wood Pellets! We are having trouble finding them here in Stockton, CA although Lowe’s has been carrying them for years they seem to not be stocking them any longer and what they are stocking is bad. If someone knows where to purchase Golden Fire (apparently they also make Bear Mountain and American’s Best pellets~Bear Mountain Forest Products) in the Northern CA area we were sure be interested in knowing!

  19. Harold said,

    January 3, 2008 @ 4:23 pm

    This is the first year I have been burning pellets. I have burned ProPellet Brand from TSC, Pennington and Valcon from Lowes and have had good luck with the Pennington’s and the ProPellet brands.

  20. Tracy West said,

    January 4, 2008 @ 11:51 pm

    This year we purchased Pennington Oak, and thought they were very good. No jams, good heat, low ash, and good price. We went thru 2 tons, and now are on a test bag of Pennington Premium Hardwood, which was found at Home Depot. Will wait and see what these are like.

  21. Jake said,

    January 7, 2008 @ 5:32 pm

    Pennington must had a bad batch it seems they all ended up at Wal-mart and since been pulled.
    Last years 06 pellets were great

  22. Dave Alger said,

    January 8, 2008 @ 12:10 pm

    Thanks to all for your comments. If we had a bad batch that got out please contact us we will make it right wth you. We value your bussiness and your feed back.

    I am still here and moitoring for Pennington Pellets I will say again if you have any issues with Pennington Pellets please contact Randy Osborn at rosborn@pennigtonseed.com or call 1-800-277-1412 ext 374.
    If there is a bad batch of pellets, which it sound like there is, have handy the store it was purchased at, and look at the bag that the pellets are packed in and see if there is a batch code embossed just above where the bag is sealed. If there is no date let Randy know that also.
    We will help you……….
    Dave Alger
    Plant Manager
    Pennington Seed Pellet div. dalger@penningtonseed.com

  23. r.bassett said,

    January 8, 2008 @ 10:49 pm

    all comments are very helpful

  24. T. Lee said,

    January 9, 2008 @ 8:42 am

    We heard that cherry pits are good to use but do not know where to find them. We are located in Miami County Ohio. Anyone have a suggestion?

  25. Timothy Graham said,

    January 14, 2008 @ 3:11 pm

    I am glad to see Pennington Co. wants to stand behind there product.I too have purchased a ton from Lowes and found that they are hard to start and my burn temps have dropped 30-40 deg.F.The ash deposits have stayed minimal though.It is refreshing to see product support. Last year Wal-Marts handled red & white bags of pellets from an Arkansas Co.and the company correspondance was terrible.I wish I had UPC #’s for you Dave to try and track your pellets.I have since gone to Team Green from Fort Garards, Pa. or Lignetics and the burn temp’s and ash deposits are great.I would suggest that pellets are rated by the national pellet fuel society is not all it is cracked up to be.

  26. Timothy Graham said,

    January 14, 2008 @ 3:23 pm

    I too am interested in cherry pit suppliers or if anyone one has had experience in burning pits.

  27. J Hurrell said,

    January 14, 2008 @ 5:09 pm

    Very interesting discussion. Because pellets were difficult to find last heating season, in August (August 2007) I purchased three tons of Pennington premium pellets from Lowe’s in Cincinnati Ohio. I’m now about halfway through my first ton and each and every bag I’ve used so far contained a very large volume of fines (sawdust). The pellets seem difficult to start and when burned (in my just-cleaned Harmon insert), the ash forms into lava like chunks (rather than fine ash). I’ve never had these problem with any other pellets I’ve used and I’m not looking forward to the prospect of having to sift out the fines on the remaining 2.5 tons of pellets sitting in my garage. On the bags, it states that the pellets were manufactured by Pennington Seed, Madison GA, 30605. I haven’t yet found any code embossed on the bag but the UPC code on each bag is 3372960192. The pellets were shipped to Lowe’s in Cincinnati from PENNINGTON PELLET-184 WILSON MILL RD, MONTICELLO AR 71655. I have the UPC codes on the shipping lables (contained on the skids) if that would be of some help.

  28. Bob Keenan said,

    January 15, 2008 @ 8:35 pm

    J Hurrell - I just bought a ton of the Pennigton Premium from Lowe’s over the past weekend in Maine and am seeing exactly the same thing. I had pellets that burned allot better than this batch…

  29. J Hurrell said,

    January 15, 2008 @ 10:07 pm

    Bob Keenan– Bob, I’m sorry that you’re also experiencing the problems. I left a voice mail with Randy Osborn at Pennington yesterday but he has not yet returned my call.

  30. -Joe said,

    January 16, 2008 @ 3:01 pm

    —–My calls and Email to Randy has been not returned also.
    .I supplied the number on the bags…….It’s been over 10 days
    Joe

  31. RO said,

    January 16, 2008 @ 4:22 pm

    John I had customer service contact you on 1-3-2008.

    Thanks

  32. tom said,

    January 17, 2008 @ 8:31 pm

    now i am very concerned because just tuesday i bought 3000# and am ready to burn them. don’t know if i should just pack them back up or give it a wirl.

  33. Joe said,

    January 18, 2008 @ 3:47 pm

    Im having EXACTLY the same problem J Hurrell has posted.
    My Bags are imbossed
    0926
    1071
    Wal-Mart in Riverhead Long Island (NY)
    What I’m noticing is all these Pennington bags have rows large pinholes punched 1-3/4 inches apart top to bottom on the sides of the bags as if some conveyor or packing system poked them.
    I’m not an expert but I think they are picking up moisture, this falling apart, sawdust, hard lighting.
    Shouldnt these bags be waterproof ?

    -Joe

  34. admin said,

    January 18, 2008 @ 4:32 pm

    Interesting point Joe. This season I bought three tons of Fireside pellets from Home Depot. There were a few bags that had small tears and the pallets were not stored under a roof. Those bags had a lot of fines in them and many of the pellets in the bag were “puffy”. I’m not sure if water got directly in or if moisture was just absorbed.

  35. J Hurrell said,

    January 19, 2008 @ 12:42 pm

    Joe– Great detective work! I just noticed similar holes on my bags and the holes might indeed be part of the problem. While the shipping pallets are well-covered with thick poly sheeting, the perforated bags may well have allowed the pellets to have absorbed some moisture.

    I’ve been sifting them with some hardware cloth and, while it’s a major pain, it seems to help them burn a little better.

  36. bkmcginniss@yahoo.com said,

    January 20, 2008 @ 9:24 pm

    WOW, it looks as if I have stumbled on this web site a day to late. I just purchased 10 Bags from Lowes and noticed, both the wholes and the great deal of fines. I would venture to say twice the amount of the pellets I burned in the past week. I mix 50/50 with corn. If this becomes an issue I’ll pack them back up and let Lowes know the issues. I can say that they were about $1.25 cheaper than the ones from TSC. I also noticed there are no labels on the bag giving conent. That is why I looked them up on the Net.
    Thanks for the postings, glad I didn’t get a ton.

  37. Steve said,

    January 21, 2008 @ 6:11 pm

    Ok Folks,
    I just bought a stove. I have researched many pellet sales sites as well as individual manufactures’ sites. I have visited stores of all types selling pellets in my area. In your collected opinion, who sells or who is the manufacturer of pellets that affords the best value for the buck. Starting and feed runability as well as low ash is prefered. This request should consider time for stove clean-outs as part of the equation. I live in southeastern New Hampshire. Thanks so much for your help to the “new one”.
    Best,
    Steve

  38. admin said,

    January 21, 2008 @ 8:47 pm

    Steve -
    In my three seasons I’m real happy with the Fireside pellets I bought from Home Depot. This was the first time I had burned them.

    Historically some brands that had good reputations were Dry Creek wood pellets, New England Wood Pellets, Eagle Valley and Lignetics.

    Shipping is a big part of the cost of pellets. I think pellets are sold regionally to a certain extent.

    A few seasons ago there was a huge shortage of pellets so I was burning whatever I could buy. My local supplier was out of his usual brands and had to buy pellets from Canada.

    Luckily I have a good stove (Harman) that isn’t too fussy about what it burns. I’ve had major problems with one brand of pellets that shall go unnamed. The pellets were kind of long and a blockade would sometimes form in the hopper. Out of 50 bags I had the stove go out 5 times because of the blockage.

  39. Steve said,

    January 22, 2008 @ 12:48 pm

    Thank-you so much ! I appreciate your candor. I too have a Harman. I checked out Fireside at my local Home Depot yesterday. The sales person who happened to wait on me bought a stove last year. He said the first batch of Fireside was good, the second had many “longs” which jambed his unit. He suggested tring 10 bags of anything before ordering a ton or more. Upon researching the Fireside brand, seems they are really Pinnacle pellets. That said, I see that Canadian Premium is also Pinnacle pellets shipped to New England Pellets for packaging. From what I have discovered, it seems that brand quality changes like the weather. And like fuel oil, no one REALLY knows where it comes from.
    Thanks again,
    Steve

  40. jerry said,

    January 24, 2008 @ 5:23 pm

    I live in the northwest portland or. I’ve had a pellet stove for the last 10 years (harmon) the best pellets i have found are bear mt. golden fire. they have less ash and more heat than anything i have used.

    Jerry

  41. Steve said,

    January 26, 2008 @ 3:43 pm

    I heard this morning that the “assets” of Harman have been sold. Does anyone know anything about this ?
    Best,
    Steve

  42. j l beckman said,

    January 26, 2008 @ 7:31 pm

    i had to try the Pennington pellets.I bought three bags to try this weekend and they are’nt very good. I tried them because the Cincinnati Lowes and Home Depots are loaded with them and I need 9 tons for me and my neighbors.I use 180 bags a year {oct. to may}Sorry Dave alger and Randy O i hope you read this and improve your product.I’m calling the Home Depots and Lowes and asking them to go back to the Ozark Hardwood Products pellet. I Bought 7 ton last year,very clean burning pellet.I called Ozark friday to see who is carrying them.We also have Somerset Pellets in our area,they are pretty good too.I guess its all about proximity for the manufacturers.Any other good pellet in Cincy area i’d like to hear about them

  43. Gwen said,

    January 27, 2008 @ 1:34 pm

    We bought some Eureka Premium pellets on the advice of a friend.
    I am cleaning the stove every other day (minimum). If I burn straight through 3 days the ash is up to the door. Plus I can’t stop and restart the stove without completely vacuuming it out. Does anyone have the name of decent pellets that are sold in Northern Colorado?

    I appreciate your help.

  44. Joe K said,

    January 29, 2008 @ 12:14 pm

    I too stumbled apon these posts by accident after purchasing 2 tons of Pennington pellets from our local Walmart in northern Maine. Having all the same issues, hard starting, dirty burn and the hopper keeps jamming like a bstrd!! Have to keep babysitting it to make sure the fire does not go out…Also tried to contact Randy Osbourne at Pennington and left a message….2 days still and no call back….hope he wasn’t just “blowing smoke” in the above post about the fixing the situation. As I am new to the whole pellet stove trend and there is little to choose from when it comes to pellets, I will gladly look elsewhere when it comes to my pellet needs if I do not resolve this and keep having problems with the pellets. Also noticed that there was NO production number on the bags and also little holes on each side of the bags by the top, along with about 5-7 bags that got dumped because the sides were not sealed right!!!! If I get a resolution from Randy @ Pennington, I will keep everyone posted…..

  45. Dbrown said,

    January 29, 2008 @ 3:13 pm

    Anyone use Marth, from Marth Wood Shavings? I have been using the pennington and have had very mixed bags. I will be contacting Randy tomorrow with my info. There is a 90 degree difference from bag to bag. I would rather less heat if it was consistent.

  46. ccah92 said,

    January 29, 2008 @ 10:32 pm

    Marth are as bad a pennington. Longs and jams.

  47. admin said,

    January 30, 2008 @ 8:14 am

    This a what pellets look like that may have gotten a little too much moisture. They get a little damp and formed bricks in the bag. The other pellets in the bag were dry but a little puffy in areas. There were also more fines than usual.

    These are Fireside pellets I bought at Home Depot. Overall they have been great pellets. There were a few bags that had bricks in them though. I blame Home depot for crappy handling and storage. When I bought the pallets some of the bags had holes in them and they weren’t stored under a roof.

    wood pellets
    wood pellets

  48. RO said,

    January 30, 2008 @ 11:54 am

    Joe K nice to talk to you today. As soon as I get the information I requested from you I will work to handle your problem.

    Thanks

  49. LAP said,

    January 30, 2008 @ 5:51 pm

    I bought a ton of Pennington pellets and am also having problems. VERY DIRTY!! I now have a severe dust problem in my home when I burn the Pennington Pellets. I also have another brand I am using and it does not cause the dust problem.

    Anyone else have issues with dust?

  50. Brian said,

    January 30, 2008 @ 11:53 pm

    I purchased three tons of Pennington Natures Heat pellets from Home Depot in Johnson City, NY and have also found them to burn poorly. The first ton wasn’t as bad as the last two. The second had about 15 bags with clumpy puffed up pellets, and the third was almost completely frozen solid with moisture in the bags. I had to return the third ton to the store. Luckily then exchanged them for me. Now the exchanged bags have caused a greater problem. Somehow a piece of what appears to be a rubber conveyor belt was in one of the bags and caused my auger to become jammed. I had to have my stove serviced which cost me $100.00 an hour labor charge just to get up and running again. I still have about 40 bags left in this ton and I am very hesitant to put them in my stove. I will hopefully be making contact with the Pennington Rep ASAP.

  51. sonny myers said,

    January 31, 2008 @ 4:28 pm

    has anyone used presto o log pellets what do you think

  52. Jefferson said,

    February 1, 2008 @ 2:25 pm

    I used pennington pellets and they burn very well in a Bixby stove. I do not understand any poor raitings. They are clean, they light well, there size is perfect for the bixby.

  53. Mike Auge said,

    February 1, 2008 @ 4:10 pm

    I have submitted a reply twice and have not seen it. Do I need to set up an account?

  54. Mike Auge said,

    February 1, 2008 @ 4:14 pm

    Issues have been brought up in this Blog about the quality of Pennington Wood Pellets. Concerns have ranged from how well they burn, the amount of ash and clinkers they produce, the presence of long pellets, and an excess of fines or dust in the bag. The fact that many of you have encountered problems with our pellets is very concerning to us and we would like to work with you to resolve them. Some background - Pennington has five wood pellet plants in the East and Midwest of the US. The pellet mills in Missouri and Virginia have been in operation for many years and make an excellent product. In the last 12 months, three new pellet mills have been built to help alleviate the pellet shortages from previous years. We have experienced some quality problems from these plants as they were started up. Pennington Seed has high standards for all of their products, and we regularly test our wood pellets for ash, length, fines, and BTU. Despite these tests and our best efforts, it appears some sub-standard pellets from these new plants made it into the marketplace. If you have recently purchased Pennington Wood Pellets and not satisfied with them, you can contact Customer Service at 1-800-658-0410 or email mauge@penningtonseed.com. Please note the lot number on the bag (usually embossed near the top seal of the bag), where and when you bought them, and what the issues are with the product. Below are some comments concerning other questions raised by several Bloggers: Pellet storage - When possible, store wood pellets inside, out of the weather. If kept dry pellets can be stored from season to season. If this is not possible and you must store outside, keep product off the ground to prevent moisture from wicking from below, and cover with a tarp to protect from rain, snow and sun. Small holes in bags - The small holes along the top seal are added to assist bagging and palletizing of the product during the manufacturing process. These holes allow air to escape after sealing. In the absence of these holes, the trapped air would blow-out the seals when product is stacked on a pallet. Brands - Bio Plus and Nature’s Heat are both manufactured by Pennington. Nature’s Heat is a new brand launched in 2007 and is meant to replace the older Bio-Plus brand. Customer Service – Pennington Seed

  55. Bob said,

    February 2, 2008 @ 12:54 pm

    Presto log pellets are made by lignetics and i’v found them to be one of the better pellets.
    found some at lowes a couple of weeks ago but now they don;t have them

  56. Bettyy said,

    February 4, 2008 @ 7:58 am

    We bought the Pennington wood pellets also, We have had a pellet stove for 20 years, burned alot of different pellets, but never have we had any this bad. DO Not Recommend these. Ash is horrible, Dusty,bad heat,cleaning stove daily,fire pot is always plugged,Walmart should return all of them. Our pellets have black spots all over them in the bags. Anyone else see this ? No code on bags,we”ll see what the company has to offer,let all of you know if they get back to me, Thanks betty

  57. James said,

    February 5, 2008 @ 1:05 pm

    i work for a pennington pellet mill and not all pennington pellets are what you say some are not the best but i have talked to countless people the say they wouldnt buy any other pellets then penningtons fuel cause of the problems they are having with others pellets and the ash content and plastic deposits left at the bottom of their stoves but yet alot of you have down penningtons cause you got a bad bag or something all i can say is try some of the others and see the results

  58. Bettyy said,

    February 5, 2008 @ 9:43 pm

    well james, we have burned alot of pellets, 20 yrs.worth, and never have bought any pellets that caused us to clean our stove at least every night,or had so much dust.this “bad batch” isn’t a couple of bags either and the pellets are dusty in the bags and are mostly black, what is that ? i am not saying that all your pellets are bad but the ones we have are . sorry if we made u upset but the truth is the truth . We just want to know hat we are suppose to do with them,we payed good money for them.

  59. Joe K said,

    February 7, 2008 @ 12:28 am

    Well,
    I sent in a copy of the receipt and an empty bag back to Randy Osborne, he seems to have known about the pellets….haven’t heard back yet so I don’t know if they are going to refund or what is going on….if I had bought 2 bags I would have chalked it up to a lesson learned but 2 tons is hard money to a struggling couple with 3 kids…LOL….and James…..oh James oh James, if you are going to post on here ESPECIALLY to represent a large company like Pennington PLEASE work on your GRAMMAR!!! Your whole post was a continuous run on sentence and did not represent Pennington very well!!!!! ( Sorry, no offense intended, just a piece of advice and my lit major talking)

  60. Brian said,

    February 7, 2008 @ 7:56 am

    I too have sent an empty bag back to Randy. Hopefully the issues with the pellets, the debris that jammed up my stove and the repair bill to fix the stove will be resolved soon.

  61. Pennington Seed Customer Service said,

    February 7, 2008 @ 4:43 pm

    This is a reminder message that we are still actively viewing the posts here. Some may not want to have to read all the way through all of the posts so we’ve decided to repeat what we have said and PROMISE to stand by just as a reminder.

    Issues have been brought up in this Blog about the quality of Pennington Wood Pellets. Concerns have ranged from how well they burn, the amount of ash and clinkers they produce, the presence of long pellets, and an excess of fines or dust in the bag. The fact that many of you have encountered problems with our pellets is very concerning to us and we would like to work with you to resolve them.

    Some background - Pennington has five wood pellet plants in the East and Midwest of the US. The pellet mills in Missouri and Virginia have been in operation for many years and make an excellent product. In the last 12 months, three new pellet mills have been built to help alleviate the pellet shortages from previous years. We have experienced some quality problems from these plants as they were started up. Pennington Seed has high standards for all of their products, and we regularly test our wood pellets for ash, length, fines, and BTU. Despite these tests and our best efforts, it appears some sub-standard pellets from these new plants made it into the marketplace.

    If you have recently purchased Pennington Wood Pellets and not satisfied with them, you can contact Customer Service at 1-800-658-0410 or email mauge@penningtonseed.com or mauge@central.com. Please note the lot number on the bag (usually embossed near the top seal of the bag), where and when you bought them, and what the issues are with the product.

    Below are some comments concerning other questions raised by several Bloggers:

    Pellet storage - When possible, store wood pellets inside, out of the weather. If kept dry pellets can be stored from season to season. If this is not possible and you must store outside, keep product off the ground to prevent moisture from wicking from below, and cover with a tarp to protect from rain, snow and sun.

    Small holes in bags - The small holes along the top seal are added to assist bagging and palletizing of the product during the manufacturing process. These holes allow air to escape after sealing. In the absence of these holes, the trapped air would blow-out the seals when product is stacked on a pallet.

    Brands - Bio Plus and Nature’s Heat are both manufactured by Pennington. Nature’s Heat is a new brand launched in 2007 and is meant to replace the older Bio-Plus brand.

    Pennington Seed Customer Service 800-658-0410 ext. 190 & 187

  62. TOM IVENS said,

    February 11, 2008 @ 5:45 am

    I AM NEW TO PELLET STOVES,I LIVE IN SOUTH EAST PA.HAVE BEEN BURNING PENNWOOD PREMIUM PELLETS.BURNS GREAT,NO PROBLEMS AT ALL AL WINTER.

  63. michael harty said,

    February 12, 2008 @ 2:48 am

    I live in Colorado and have burned many brands of wood pellets over the past years. Most of them are made from pines. I stumbled into a batch of Bio Plus by Pennington (Madison, Georgia) during 2007sold by Home Depot and I will have to say that they are one of the BEST brands yet. These have burned hotter than any of the pine types because as the white bags state they are made from hardwoods. I have only been able to find one other brand that equals this and it was a tan bag with a beaver logo from the Ozarks. It too is made of hardwood saw dust. I keep track of the temperature inside by placing an oven thermometer towards the front area away from direct flames and can say that under the same settings and outside conditions it will be 100-150 degress hotter and the same ash content as the others. I wish all the manufacturers would be required to state the actual BTU/weight output so we could actually be able to compare the different brands.

  64. Pennington Seed Customer Service said,

    February 12, 2008 @ 4:09 pm

    For information about BTU/lb, etc. on Nature’s Heat Wood Pellets you can go to http://www.naturesheatpellets.com .

  65. Joe K said,

    February 14, 2008 @ 11:28 pm

    ……Still NO reply from Randy at Pennington….I realize he is a busy man but it has been DAYS…..still uncertain about outcome! Has anyone heard back on their situation yet????

  66. Gerold M. said,

    February 15, 2008 @ 12:49 pm

    “My mother said to me, “If you are a soldier, you will become a general. If you are a monk, you will become the Pope.” Instead, I was a painter, and became Picasso.”
    Pablo Picasso.

  67. -Joe said,

    February 15, 2008 @ 3:26 pm

    I tired of writing letter’s to Pennington. I get the same response asking for the number on the bag then a post appears here with SOMEBODY else to contact.
    Dave Alger did return one letter I went nuts looking for the bags and number’s havent hear a word since.
    This is going on 8 weeks and Winter is now almost over !

    This “contact of the week” is “mauge@penningtonseed.com” Im sick and tired of this !
    IM JUST NOT BUYING ANY MORE PENNINGTON PRODUCTS THESE PEOPLE ARE VERY DISORGINIZED or think we are all stupid !!

    THEY NEED TO TELL THERE RETAILORS “STORE IN A DRY PLACE” …..PUT IT ON THAT BAG in ENGLISH (AND SPANISH IF THERE GOING TO WAL-MART. !!)
    These holes in the bag have to go as well, pellets should be dried befor packing !!

    WE THE CONSUMERS WE KNOW KNOW TO STORE THEM !

  68. Joe K said,

    February 15, 2008 @ 10:38 pm

    Well,
    Received a call from Pennington today from Becky, they have cut a check refunding for the 2 tons of pellets that were bad. Sorry you are not having any luck Joe, did you try to CALL Randy O. at ext 374?? He seems to know what is going on and it may take a bit for him to get back to you but they resolved my issue and my faith in large companies…..quality control was an issue but customer relations is a must, and they pulled through with me!! I would say keep at it and keep calling Randy, good luck all!!

  69. Chet said,

    February 17, 2008 @ 3:21 pm

    Just bought a stove this year and the first ton i have burned was from lowes, bag just marked Clean Energy. Does anyone know who makes these? The fines seem to be a little on the heavy side and some clinkers but don’t really have anything to compare it too. Just bought a ton of the Lignetics so we shall see who wins here!

  70. JHurrell said,

    February 19, 2008 @ 10:23 pm

    Good to their promise, Pennington Seed Inc. refunded my money today for the problematic pellets I purchased last summer. In an age when there’s far too little corporate willingness to stand behind products, Pennington’s response was truly refreshing and I congratulate them for their corporate integrity. I’m especially thankful to Peggy in Customer Service for her courtesy and helpfulness. I’ll most certainly give Pennington the “benefit of the doubt” in my next pellet purchase.

  71. Timothy Graham said,

    February 21, 2008 @ 12:51 pm

    Thank you Pennington Co. for you past posted customer services.You should bo commended for your product support and information you have posted on this site.Your products will still be a viable purchase option in my future pellet purchases.I would still be interested to know from a previous comment what the dark particles are in some hardwood pellet products.[Green Team, Lignetics, etc.] Yours are always tan in color with no dark particles. Thanks, Timothy Graham

  72. Timothy Graham said,

    February 21, 2008 @ 12:56 pm

    I am still looking for a cherry pit supplier or a previous burner of this fuel. Any suggestions or comments would be appreciated. T.G.

  73. sonny myers said,

    February 21, 2008 @ 3:47 pm

    lowes is selling presto log pellets 193.00 a ton

  74. Timothy Graham said,

    February 21, 2008 @ 7:13 pm

    Sonny, Lignetics is the manufacturer of presto logs.These are to be burned in a fireplace or woodburner. I’m not aware of presto pellets, are you sure we are on the same page?? Lignetics generally markets hardwood pellets with their own name on bag.I,m looking for bagged cherry pits to burn in a St. Croix corn/pellet furnace. Thanks, Timothy Graham

  75. sonny myers said,

    February 23, 2008 @ 2:11 pm

    yes tim they pellets using the same name

  76. Steady said,

    February 24, 2008 @ 8:31 am

    All I have to say is DON’T purchased Pennington Pellets. I have had several issues with my Harmon Pellet stove in the last few weeks. I changed back to the pellets that I burned before and have had no problems at all since.

  77. dave said,

    February 24, 2008 @ 10:27 pm

    I purchased pennington pellets from Lowe’s in Cincinnati (Ridge) and have had absolutely no problems. I’m burning them in a 17 year old Vermont Castings Pellet stove.

  78. Ken T said,

    February 27, 2008 @ 7:43 am

    I purchased a Quadra-fire this Jan (classic bay 1200-i insert) happy with the unit. purchased one bag from Home depot and one from Lowes same brand as mention above same problems clinkers saw dust low heat. purchased 10 bags of surpreme green better heat and burn time, less ash and no clinkers. I just purschased one bag of lignetics at ACE hardware a lot more heat no clinkers and (274 a ton) more expensive than the others. (But ACE is more $$ anyways). I going to pick up a feew other brands and try them out. So far I think Lignetics is a better brand so far.

  79. Adam Hurrell said,

    February 28, 2008 @ 2:57 pm

    I just bought 3 tons of fireside pellets from Home Depot for next season. $209 a ton. I bought 2 tons of the crap pennington pellets and the amount of dust in each bag and the klinkers was unreal. I will never buy them again.

  80. Brian said,

    February 28, 2008 @ 8:39 pm

    I just purchased a ton of PA Pellets ( http://www.papellets.com ) from a local Hearth store in Upstate, NY and they burn perfect. Hardly no fines, no clinkers low ash and great heat. They also keep the glass a lot cleaner than others I have used. By far the best that I have burned in my stove. (Breckwell Big E).

  81. Ken T said,

    February 29, 2008 @ 9:07 am

    Just purchased five bags of Comfort at a local store as part of evaluation of brands bad clinkers and, dust (Not PFI rated). Not happy. Ken T. Mass

  82. Karl F said,

    February 29, 2008 @ 3:53 pm

    I bought 3 bags of CLEAN ENERGY pellets in blue&white bags from LOWES. They burnt great, but when I went back to get more, all they had was Pennington Nature’s Heat pellets. I needed some, so I bought three bags.

    As I was dumping a bag into my furnace, I noticed something shiny….I found a 2.5″ long #10 self-tapping machince screw with a big fender washer head…brand new and shiny….in the bag.

    Man, that would have buggered up my auger for sure!

    I found the LOT NUMBER info near the seal of the bag, two sets of 4 digits as follows:

    0104
    1081

    The lot numbers are actually “dimpled” into the plastic, not applied with ink or something.

    I have had hit & miss lick with Lignetics. Some bags burn great, but some (the ones with an extra “California” text area) don’t burn well at all.

    (American Harvest 6220)

  83. Brian said,

    March 1, 2008 @ 8:14 am

    Karl F.
    Another victim of poor quality control I see. I had a piece of conveyor belt in one of my bags of Pennington and had to have my stove repaired. Submitted a bag to Pennington and was told that my claim has been forwarded to customer service. Still haven’t heard anything about that one.

    Brian

  84. Ken T said,

    March 1, 2008 @ 9:29 am

    Pick up five bags of hamers WV hot ones. Runs great clean and hot, no clinkers (PFI rated). In my opinion if product is not PFI rated do not buy. So far hamer hot ones, linetics, surpreme green run the best in my quadra- fire insert.

  85. David D. said,

    March 2, 2008 @ 3:11 pm

    have been burning lignetics pellets for last ten years when they are available in my area .would like to buy them directif possible. i live in wilmington delaware,does anybody know who i could contact that would have the info that i need?

  86. Ken T said,

    March 3, 2008 @ 8:46 am

    I think you can only buy products thru distributors. If you need a second source try Hamer hot ones they work ok in my unit. Kent mass

  87. CDH said,

    March 8, 2008 @ 11:36 pm

    I used some of the Pennington pellets I bought from Sams in Cheyenne. They burned good, no problems except more ash and dirtier glass than the WOW pellets I’m using now. They did seem to give more heat.

  88. Kim B said,

    March 13, 2008 @ 10:57 am

    We have been burning Energex this season (from Quebec) The worst ever! Same problems that I read about with the Pennington. Dust, klinkers, ash build-up, low flame, slow to start a flame. We inherited 1/2 ton of Dakota Nuggets wood pellets from my folks (they switched to gas, for ambience and ease of use only). The Dakota Pellets we have are a good 10+ years old and without a doubt the best burning fuel we have used yet. Clean, HOT, fast fire-up… But we can not get these anymore.

    What to do? Anyone have experience with the Energex? Also, what sre the three top burning brands?

  89. Steve McGraw said,

    March 16, 2008 @ 7:52 am

    Do any of the pellet plants sell pellets directly to consumers? It would make sense that we could better control how our pellets are handled and stored until we need them. I realize that transporting tons of pellets is not simple, but it is an easier challenge than tons of bad pellets in my garage on the verge of winter.

  90. Brucec Peterson said,

    March 16, 2008 @ 4:17 pm

    I live in central Wisconsin and am looking for info regarding the brands of pellets that people have access to in this area. Which brands have had you the best success with and where they were purchased. Also, what might the price be. Thanks for any help.

  91. wes merritt said,

    March 18, 2008 @ 12:19 pm

    I have been using northern pellets made by cubex out of canada. for four years now and thay are the best pellet I have used I have tried at least five different brands and none compare. with other brands I have to set the heat setting on my stove on five and blower speed at seven or eight. with cubex heat setting is one and blower is five. love these pellets will buy as long as I can get them . have not had a problem with avalability in four years, always plenty. try them if you can get them you will love them.

  92. gary b said,

    March 21, 2008 @ 10:00 pm

    I am in Northern wisconsin and have used a St. Croix stove for 1 month. Wish I had it all year. I had good luck with Marth Pellets from Marathon Wisconsin until everyone ran out. I am now using Somerset Premium which are shipped in from Kentucky. There seems to be way more ash than I had with Marth.
    A new pellet plant is opening 15 miles from me, so hopefully I can get them there……………if they are good.

  93. Bernie L said,

    March 23, 2008 @ 11:55 am

    We used 1 tom of Pennington that worked great. Got them from Walmart. Walmart has run out of them and we are using Sparkman premium wood pellets. They are terrible. We are having the same problems others had with the Penningtons early on. High ash, low BTU and burning up fast. They seems to ignite ok. We have tried Dry Creek which did very well. They are from Arcade NY.
    Thanks for the information. I want to buy in quantity from the manufacturer or a local distributor for next year.

  94. dave g said,

    March 25, 2008 @ 1:25 pm

    I just got my pellet stove insert up & running last week,went to get some pellets and the saleman sold me TURMAN HARWOOD PELLETS i have run about 6 bags so far and these pellets are really good burning very little clinkers & ash.There going for about $219.00 a pallet but so far i’m really impressed with these pellets.

  95. John said,

    March 26, 2008 @ 7:42 am

    Ok, I got the Pennington’s in Colorado at Sams Club.
    The best heat and no ash to speak of.
    Ran out and got some Heaters and have to dump large klinkers every day!
    The stove shuts down…. Dry climate and stored in a garage.
    I will try to get the Pennington’s again next season.

  96. Don said,

    March 30, 2008 @ 9:04 am

    I have used Future Fuel from Walmart for @ 10 yrs. with good results but this year the product is definitely inferior. Mostly notice more ash which impacts maintenance. Future Fuel in Washinton State comes from a Missoula, Montana mill and I would guess they are using a different wood. Next year I will just try some other brands and find the one that performs the best at the best price.

  97. Rick Elhart said,

    April 1, 2008 @ 8:10 pm

    Well I am here to add that Walmart located Future Fuel is wonderful…this is made by Eureka Pellet Mills in Missoula, MT. They also make the Eureka Premium Wood Pellets…they cost more and ouch they don’t put out heat, they cause cleaning of clinkers out of the pellet stove DAILY.
    What I am wondering is if Eureka is not properly drying their pellets….Eureka would you please buy these back from us?

    We bought 3 tons of Future Fuel this year from Walmart they were great but now out of stock……The Eureka Premium Wood Pellets…what a disappointment.
    Rick

  98. S Bush said,

    April 2, 2008 @ 7:06 am

    I am now burning Canadian Premium which are really Pinnicle pellets. This winter I tried five different brands, both hard and softwood. I have recently ordered and received my entire needs for next winter. These Canadian Premium ended up beating the rest hands down. They burn very hot, very-very low ash and no klinkers at all. I highly recomend them !

  99. Susan N. said,

    April 8, 2008 @ 9:00 pm

    We’ve been burning pellets for 3 years and have tried many brands. We have a Harman Advance stove. Usually we buy our pellets from the stove retailer but have been frustrated buy their inability to supply us with the exact brands we order. The best pellet for the dead of winter in Wisconsin has been Bear Mountain, however, we are limited to one ton which equates the about one month of heat for us. Last year we bought some Fireside from Fleet Farm and they performed quite well and plan to purchase at least a ton for next year. Buy early, they’re sold out long before the heating season is over. This year we bought a ton of Pennington’s Natures Heat. They performed well but we did have to clean the stove more often. The klinkers were more then average and the ash that pushed forward from the burn pot clumped and was crusty. The ash was more than average. The bag stated “low ash”. The particle dust in the bottom of the bag was more than average and jammed the slide plate a few times, causing the stove to shut down. I took to sifting the bottom third of the bag to reduce the saw dust from being dumped into the hopper. The heat was very good for an inexpensive pellet. Lowe’s sells them for about $3.50 a bag. If you don’t mind the extra work for a reasonably priced pellet, Natures Heat was O.K. I just purchased some Bio-Plus made by Pennington and they seem to produce less ash and the heat is perhaps slightly less than the Natures Heat. The ash pushed forward in the burn pot is lighter and not clumpy. It’s too soon to report on the clinkers since I have only used a few bags so far. The saw dust in the bottom of the bag is about the same so I still plan to sift out as much as possible. I bought these from Lowe’s and they have a lot on hand. They have told me they plan to stock Pennington pellets year round. I assume this will be Bio-Plus. I paid the same price for Bio-Plus so I would be interested to know if these are lesser grade than Nature’s Heat. Incidentally, the bag did not say “low ash” but it does seem to be less than Nature’s Heat.

  100. Linda said,

    April 19, 2008 @ 8:55 pm

    I will be getting a pellet stove in a couple of weeks. I do not have a garage to store the pellets in. I have ordered 2 tons of pellets and have been assured they will be okay under a tarp outside. Should I purchase an outdoor shed to put the pellets in or in your opinions will they be okay outside?

  101. Chris Aquadro said,

    April 20, 2008 @ 8:12 pm

    I am in the same position as Linda and will also be installing a stove in two weeks and am concerned about outside storage. Are tarps over the pallets enough to keep the moisture level low? Can anyone offer any advice? Was hoping to buy 4 or 5 tons and cover them with plastic tarps and bring in a weeks supply at a time.

  102. Susan N. said,

    April 23, 2008 @ 11:36 am

    I’ve always stored my pellets inside. If your pellets would happen to get wet, they are unusable.

  103. Ann said,

    April 24, 2008 @ 2:05 pm

    I try to be a penny-pincher whenever it’s prudent. Being relatively new to pellet heat, each year (4) I’ve tried to keep the cost of fuel as low as possible. Fortunately, I’ve not made the mistake of buying pellets at WalMart, though I do shop there for other things. I will never buy the Pennington brand so many of you have been toubled by and appreciate the ‘heads up’. Of the brands I have tried, my favorite is TURMAN. They burn cleanly with low ash, consistent heat, and don’t muck up the auger. They’re also a few cents less per bag than Lignetics and American, and function just as well if not better.

  104. Chris said,

    April 24, 2008 @ 7:35 pm

    I realize that if pellets get wet or too much humidity they will swell and be unusable. I was just hoping they could be kept under a tarp to buy in bulk. Maybe its just not a good idea.

  105. admin said,

    April 25, 2008 @ 7:53 am

    I would make every effort to store them indoors short of storing them in the living room. I’m sure many people store them outdoors with success. I’ve seen one distributor store them outdoors under heavy duty tents. Keep them off the ground with a pallet and buy a good quality tarp.

  106. Frank M said,

    April 27, 2008 @ 8:24 pm

    With storing your pellets outside, remember you also have to deal with rodents. Squirrels love to wreck havoc on your pellet bags! If you can, build a shed off the ground that is well ventilated.

  107. Susan N. said,

    April 27, 2008 @ 9:56 pm

    Update on Bio-Plus versus Nature’s Heat: I’m having much better luck with Bio-Plus. The stove has not jammed or shut down at all. The ash and build up in the burn pot has been less than Nature’s Heat. I would be interested to hear from Pennington. What’s the difference? I thought Nature’s Heat replaced Bio-Plus. If that’s the case, in my opinion, Nature’s Heat is not an improvement.
    Has anyone used Heartland? I just put in my order for next year and ordered 1 pallet.

  108. David said,

    May 1, 2008 @ 8:58 am

    Hi. I have about 12 40-pound bags of wood pellets that got wet this winter…Each bag is probably about 60% sawdust now, but I was trying to think of other ways I could use the pellets & sawdust around my yard instead of just throwing them away…Are they chemically treated? Can the sawdust be used any other way? Mulch? Any ideas? Will composters take the unused pellets if I don’t find a use for them?

  109. david said,

    May 3, 2008 @ 1:15 pm

    I Just stumbled upon this site while trying to find some information on Pennington pellets.
    I Just purchased 20 bags at Lowes in Killingly, CT. I bought these as pellets are getting hard to find and I was out.
    The thought that Pennington is trying to stand behind thier product is great, and I will give input as I use the pellets.
    My first thought when I opend and dumped the first bag is that there was a LOT, I mean a LOT of sawdust compared to other brands.
    I checked the bags, and there is NO indication of any date codes or anything of the sort anywhere on the bag.

  110. david said,

    May 4, 2008 @ 7:20 pm

    Not at all happy with Pennington pellets. The amount of fine dust is atrocious. I went to pellets from cordwood in part due to the mess involved with cordwood. These Pennington pellets are terrible for dust. I could not make more of a mess in the livingroom if I cleaned the stove by brushing it onto the floor.
    The pellets burn considerably cooler than others I have used, and when I shut the stove down, the pellets remaining in the burn pot just stay there, a bit charred, but not burnt.
    I got terrific hard residue on all sides of my burn pot after only two bags. I had to chip if free in ored to cleant the burn pot. The residue covered a good 1/4 of my air holes near the auger.
    The ash produced by the Pennignton pellets is very coarse and crystalized together forming a sloid mass preventing the ash from falling away or into the ash pan.
    I cannot comment on the amount of ash compared to other brands as the Pennington pellets are so bad in other respects that I am returning 18 of 20 bags tomorrow.

  111. Adam said,

    May 7, 2008 @ 10:04 am

    I am supposed to be getting money back for the 2 tons of Pennington pellets I bought. Not a full refund buy money back. They made me send in a back and a couple handfulls of pellets to show how much dust was in the bags. I will never buy Pennington Pellets again even after the refund.

  112. brenda said,

    May 7, 2008 @ 12:58 pm

    Hi ~ I didn’t read all of the comments on this board. Someone had ask about presto pellets and they are made by the same co. who makes the Presto Logs and I used them last year and I think they are the best of the best. Low ash and a lots of heat. I have tried some from Lowes and didn’t get much heat. Since Home Depot left us with no pellets when we still had 7 ” of snow on the ground because they are seasonal I went to another supplier this past year. I have been using Pro Pellets out of Indiana. Plenty of heat and I would say just a little more ash than the Presto Pellets. Both will keep you warm and by the way Home Depot stores the pellets outside. But I don’t like that Idea so I keep them in a pole barn and try to stock up in the summer while prices are still low. I will try to buy the presto Pellets and if not, I will buy Pro Pellets

  113. Jim Mahoney said,

    May 9, 2008 @ 12:38 pm

    Looking to purchase a truck load 20-24 tons of premium pellets. I live in Southern New Hampshire.

  114. david in Connecticut said,

    May 9, 2008 @ 5:38 pm

    I E-mailed Pennington, to all of the addresses listed on this site. I got a canned reply.. send the Original reciept, send a complete bag, How many of my bags had sawdust etc..
    No mention as to the burn quality or other problems I mentioned.
    I have returned the pellets as faulty.NOT as unwanted.
    I am also sending my complaint with Pennington quality to Lowes and other retailers that carry thses poor quaility pellets.
    It seems that Pennington is not serious about solving the problems as long as they have such a large market thru the major big box stores they can continue to profit by selling inferior pellets to the multitude who do not know the difference.

  115. Corey S. said,

    May 12, 2008 @ 3:53 pm

    Hey everyone. It sounds like there have been alot of issues with some of the major pellet makers. I am the plant manager for Pike Pellets in west central Illinois. We are a first year start up business and are trying to expand our customer base. We have gained several new customers in the last six months due to the high quality of our product. Many of the folks we deal with have heard from thier customers that we have a great product compared to what they have been purchasing. I would encourage you or your local retailer to contact our company for a sample bag. Thank you

    Corey Sheurman
    Pike Pellets LLC
    217-833-2460
    corey@pikepellets.com

  116. Jeff said,

    May 15, 2008 @ 12:17 pm

    I have been burning pellets since fall 2005 and live outside Hartford, CT. Each year I purchase 4 tons and store outside from June thru the end of the following heating season. I have burned New England Pellet 1 yr and 2 years on Cubex. I like the Cubex - less ash. In my Harman P-68, I clean once a month - but could go longer.

    As far as storage is concerned, CUBEX is delivered palletized with a single plastic cover that reaches to the ground. Since I store behind my house, I have to transfer and re-palletize. I remove the cover and save for re-use. It is wise to cover the slats of the pallets with wood or thick cardboard prior to re-stacking - eliminates an access point for critters and stack as tightly as possible. I also duct tape any tears in the bags and also tape around the bottom circumference of the pallet. I have never had critters get into the bags, but they do find a way in and build nests. I might try mothballs as an irritant. They (critters) can make a mess with bedding and waste.

    Our season can range from freezing rain, rain, snow and flippin cold. The most I have lost is 1 - 3 bags out of 200 due to moisture. Been please so far. Stove saves me 700 gallons of oil.

  117. mark said,

    May 24, 2008 @ 10:51 pm

    I just stumbled across this site and am glad I did. We are purchasing a Harmon XXV and will have it delivered and setup in July. I am finding this site very useful in looking at my future purchase of pellets.

    Can someone tell me how many tons on average will I burn for a Northern Vermont home that is 1,300 square feet? Any information would be helpful.

    Thank you,

    Mark

  118. Pam said,

    May 26, 2008 @ 3:02 pm

    We have been using Heartland pellets out of Spearfish SD. Assume that we must have a bad load ..have had 2 flu fires one so bad we had to replace the stack pipes. Lots of resin build up … anyone else ever had this sort of problem??? Thanks Pam

  119. andrea said,

    May 28, 2008 @ 3:52 pm

    Just found a place in Lancaster, PA
    80 Route 41 - P.O. Box 427 Gap, PA 17527 sales@StoltzfusFeed.com
    Toll Free: 800-233-0331 Phone: 717-442-8280 Fax: 717-442-4964

    they’re selling 1 ton of pellets for $179.00 through June.

    We have a new Harmon P68 for a 1,500 sq. foot second home in the poconos. We used every bit of 2 tons this year.

    Mark in Northern Vermont — i’d budget for 4 tons if that’s you’re only heat source (it’s cold up there!!).

  120. Mark said,

    June 2, 2008 @ 8:56 am

    Thanks for the input everyone. We just purchased the Harmon XXV, and it will be installed Wednesday of this week.

    This site has proved to be the most useful for me!!

    Thank you,

    Mark

  121. Jeff said,

    June 2, 2008 @ 7:29 pm

    Has anyone had any experience using the Maine Woods Pellets yet?

    Are they hardwood or softwood?

    Premium?

    BTU output?

    Ash content?

    Etc., Etc., anything else you can tell me would be appreciated.

    Thanks ~ Jeff

  122. Jeff said,

    June 2, 2008 @ 9:13 pm

    Also,

    Anyone care to comment on their use of the CleanFire pellets?

    Thanks again ~ Jeff

  123. JeffZ said,

    June 3, 2008 @ 10:41 am

    Living in Hartford, CT and have a 2400 Sq ft split level raised ranch house. For Northern VT, plan on 3-4 tons for 1300 sq ft. I normally burn 4 tons, but added 1 ton to add cushion at the beginning and end of season where we only need heat at night. At $4.00/gallon for oil, I hate the noise of dollar bills going up the stack.

  124. Jane said,

    June 5, 2008 @ 7:42 pm

    Hi ready to purchase a pellet stove. Need one to cover about 2500 sq. feet. any suggestions. live in the northeast. thank you

  125. JeffZ said,

    June 9, 2008 @ 7:31 am

    Jane - Harman P-68 is the way to go as it has highest BTU output - 68,000 per hr. However, you will need to evaluate whether you want a free-standing stove or fireplace insert. Insert stoves have lower heat output. Fireplace inserts typically require 3″ diameter liner to be installed up the chimney - which adds to installation costs.

    The P-68 free standing stove can be installed with shorter pipe thru the wall of your house - but requirements have some guidelines on location of vent pipe with respect to any windows and location of stove with respect to walls in the room. I did my own install and pulled a permit for insurance reasons. Town inspectors typically go by the instructions provided by the manufacturer. Harman has downloadable instructions from website for their stove models (insert and free standing- so you can see what is involved. Good Luck

  126. Dennis N said,

    June 12, 2008 @ 10:34 am

    I just bought an Osburn Hybrid 45 something or other to heat my 1200 sq ft basement here in Maine. Anyone know if that was a good decision? Lol….too late now… Anways, I was just about to buy 2 tons of Penington Premium from Home Cheapo, but think I may hold off. I had no idea that there would be this large of a discrepancy in pellets! Where this is my first experience with a pellet stove, I want to make sure that it is a good one and not have it tainted with mediocre pellets… Outside of Cubex, are there any other reputable companies that I should at?

    Thanks!

  127. admin said,

    June 12, 2008 @ 10:47 am

    I’m lucky enough to have a local supplier that deals with a lot of brands of pellets. They usually tell me what brands are working out well for other customers. It seems like I always hear good things about Lignetics and Dry Creek.

    I had a friend recommend Wood Pellet Co. so I may give them a try this season.

  128. Mark said,

    June 12, 2008 @ 2:44 pm

    Hi Dennis I myself decided to stay away from Pennington, just because there seems to be a lot of people that have had issues with there pellets. This year I am going to go with LG granuals unless I start hearing bad things about them. I’m going to be ordering 4 tons next week, so if someone out there has had issues with them I would really appreciate input.

    On another note….. What are people doing to get rid of fines? The guy that setup my new Harman XXV recommended that I sift the bags before pouring them in to the hopper. He said that I should never pour directly from the bag in to the hopper.

    How are people getting rid of the fines?

  129. Frank K. said,

    June 20, 2008 @ 6:55 am

    First I’d like to thank everyone for their helpful comments..

    I live in NE Ohio and I have been thinking about buying a pellet furnace for a while now. With natural gas rate climbing 35% for next year I may have no other choice but to pull the trigger on the purchase. Currently we are facing a price of $20 per MCF of natural gas. Last year I used 75.6 mcf’s which will equal a seasonal heating cost of $1,512 next year.

    My first question is can a pellet furnace / stove be tied into a tradition duct system? If I were to get the pellet stove I would ideally like to install it in my basement and vent through my chimney as I do with my natural gas furnace.

    Second question is regarding the amount of pellets that I will need for our winters. Typically our winters last from mid-November to mid April. I have a 1650 square foot home that is about 90 years old. Although it isn’t a new home all the walls have been well insulated and all the windows have storms.

    Lastly, if anyone from northeast Ohio has any suggestions on where I can purchase a stove at a reasonable price or knows anyone who installs them I would really appreciate it. Thank you!

  130. John C said,

    June 27, 2008 @ 10:01 pm

    Frank, i just put a deposit on a outdoor/indoor pellet furnace from Central Boiler. Check it out at http://www.maximheat.com. It is 175,000 btus, works as a primary source of heat, leaving your exisxting sytem as a back up, and holds 450 lbs of pellets in its enclosed hopper. I get my unit in 2 weeks. Going to install it indoor, next to exixsting oil burner, vent it to my masonary chimney, then power vet the oil burner to the outside.

  131. Jim H said,

    June 28, 2008 @ 1:01 pm

    Live in north central mass. Does anybody know where I can purchase Cubex pallets. Was purchasing from dealer in Amherst N.H. but they have closed shop due to med. reasons. This is by far the best pellet I have ever burned and would really like to stay with it.

  132. unsatisfied customer said,

    July 2, 2008 @ 4:26 pm

    I bought pellets from pelletsales last year and they kept giving me excuses why they weren’t going to deliver my pellets. I lost 3 days of work due to these incompetent people. That is what you get for buying over the internet. I tried this year again to see if they were better and they still had to reschedule twice. I cancelled my order and told them I am going to tell everyone not to use you. I even talked to the owner John Strimling and all he did was blow smoke up my ass. PLEASE DO NOT USE PELLETSALES.COM.

  133. MikeP said,

    July 3, 2008 @ 9:24 am

    We just recieved our Breckwell Big E stove from Novel’s Stoves.com. They had a good price and shipped from Washington state to Buxton Maine for free!
    Just put 2 tons of Pennington pellets in the celler. We got them @ Sam’s Club for $204.50/ ton. This is by far the best price I’ve found in this area but I hope its not a mistake. Some of the bags were getting skewered by the fork truck when pushing the pallet to the front of the truck but they immediately replaced with new bags. I’m keeping my fingers crossed on these pellets. Being new to pellet burning I’m hesitant to go back for more untill I try them. But I can say that I’m impressed with Penningtons contribution to this forum although it is prudent for them to defend themselves. Our bags have a white sticker with the lot # and the pellets are dry, deep tan color with no black spots, however, some are 1 3/8″ long (is this common?). Hope the new stove can chew them up. The perferations in the bag make sence for shipping but I’d suggest a vacume sealing system instead. I think that all pellet manufactures should be required to list the exact ash content on every bag, perhaps with the garanteed size.

    We slid the stove where the old wood stove was in the celler and now on venting and could use some help. The existing chimny is 20 feet tall and has a 6″ rigid stainless liner. I’m hoping that I can increase from 3″ out of the stove and plug into the chimny as is. I’ve contacted Breckwell, a few dealers and a couple users and no one agrees on if this would be fine or if I should reline with 4″ flex. BTW…We are only 250′ above sea level. Thoughts????

  134. Vic said,

    July 3, 2008 @ 11:23 am

    Mike P- Contact a certified chimney sweep to help you with chimney question.

  135. slls said,

    July 3, 2008 @ 3:19 pm

    One pellet stove manual I was looking over stated a 6 dia inch flue was ok for a pellet stove, anything larger needed to be lined. It was in the VF100 manual.

  136. Vic said,

    July 5, 2008 @ 11:50 am

    Hi,
    Anyone else having a hard time finding pellets to purchase? I was about to order some at home depot but saw this sight first, thank goodness.
    I have a Tarm wood pellet boiler coming this month so have been calling around for pellets . A lot of places don’t know when they will have pellets in stock.It is a little disconcerting. Calling today to place an order for LG Granule pellets. Anyone used those before?

  137. ray mcmahon said,

    July 6, 2008 @ 6:09 pm

    Looking to purchase a truck load 20 to 24 Tons of premium pellets. I live in southern Wisconsin

  138. Fred Patterson said,

    July 9, 2008 @ 10:22 am

    Hello All,
    I have gotten alot of information from all of you on this website and wanted to share my experiences with you also. I am a sub-contractor at The Home Depot and have tried atleast 8-10 bags of all pellets that they carry. The best pellets I have tried are the Pennington Brand Premium Hardwood pellets.I tried Walmarts brand the yrs before last and had some no-burn pellets,ok heat and average on the fines. I have tried the fireside pellets to they were ok, also Corinth Wood Pellets made here in Maine, and had lots of ash, and low heat. Last year I burned Cubex Premium Hardwood pellets from Canada and loved them all winter long. Only cleaned out my little burn pot every two weeks> This year I am assured that the 3 new pellet mfg. plants that Pennington has are up to better then standards. So,I bought my four tons at Home Depot 3 weeks ago at 229.00 a ton. They have since gone up to 249.00 a ton, get them while you can. I will say while moving pellets into my basement that I had several bags break and I saw a difference in color amongst some of the pellets.

  139. MikeP said,

    July 13, 2008 @ 9:14 am

    Fred- Thanks for the feed back. Who carries the Cubex? I’m going for more Penningtons. Still $205 at Sam’s in Scarborough. Call ahead because they sell the truck within a day after they arrive. Cash and carry only. I can’t believe how hard it is to get them in Maine!!!!! If someone set up 10 trucks at the mall parking lot they would make a killing. Bring a truck load of stoves while your at it.

    Feels good knowing my heating cost for this winter is somewhat fixed!

  140. dawn powers/smith said,

    July 15, 2008 @ 5:06 pm

    Brand new at heating with a pellet stove. My husband and I are going into our first winter this year. I have learned alot from your comments. I was just wondering if anyone has purchased Somerset pellets and what kind of luck you’ve had with them. Another one we have come across is Marth. Any comments on either brand would be greatly appreciated.

  141. John France said,

    July 18, 2008 @ 11:20 am

    Hi,

    I live in Connecticut. Has anyone used Hamer Hot Ones? What other premium hardwood pellets are good?

    Thanks.

  142. Frank M said,

    July 18, 2008 @ 8:11 pm

    I would recomend CUBEX brand, for premium hardwood pellets. On this web site (top right corner), checkout categories “wood pellets”. There is more information on the CUBEX brand. I have had the most success with CUBEX!

  143. Curt said,

    July 20, 2008 @ 7:45 am

    I purchased Pennington’s Natures Heat from my local Wal-Mart. What I found was the pellets in bags that did not have a lot# sticker on them were dark in color and short in length and left softball sized klinkers per bag ( I burn nonstop once heating season starts). I found that the bags with lot# stickers on them had light colored, shiny, good length pellets. Those bags produced minimal ash and a few dime sized klinks. I did contact Pennington, even sent a picture of the bad batch klinker…they responded and would refund me. Unfortunately I didn’t have the receipts for the 25 bags of bad batch so I let it go. After that I burned 2 tons of Pennington with no problems. I have no qualms opening a bag of pellets to inspect them now. I will burn Pennington again as long as I don’t find those dark small pellets in their bags!!!

  144. Eric said,

    July 22, 2008 @ 1:08 pm

    I haven’t seen anyone mention New England Pellets, made right in Jaffrey, NH and now in NY also. I have only burned NE pellets (premiums), they burn great, low ash. I have a P68, use about 5ton per year, but the wife likes to keep the house at ~72-74deg (a little warm for me); we’re in central MA so we see some cold weather on a regular basis.

  145. Eric said,

    July 22, 2008 @ 1:09 pm

    Sorry, forgot to add house is just over 2,000 sq feet in size.

  146. JT said,

    July 23, 2008 @ 9:35 am

    First, I have read the WHOLE blog!!
    First time user of pellet heat. We’ll see how this winter goes.
    I live in NH and am on a list at my local Agway. The pellets will not be in till Sept. I would prefer to have them now, since no one seems to have pellets.
    I understand the issues with Pennington Natures Heat. BUT!!!!
    I heard my local Sam’s club has Pennington N’sH now! and they are much cheaper then the ones I am waiting for.

    Question is. Has Pennington fixed the issue yet?????
    Tough question to answer in the middle of summer I know.

    Thanks for any & all input.

    As for Pelletsales.com, They are in my back yard and were the most expensive, and furthiest out on delivery date.

  147. JeffZ said,

    July 24, 2008 @ 9:34 am

    Comment to Eric,

    Have heard that NE pellet can be made from used pallets. I burned it one year (live in Hartford, CT), then burned CUBEX. I am not inclined to go back to NE Pellet after CUBEX, but am trying a new brand this year (at least 1 ton anyhow) of Hammers.

    With NE Pellet, it wasn’t bad, but had more ash and clinkering than CUBEX. CUBEX is from Canada and comes from oak floor manufacturer saw-dust.

    Regarding fines and dumping direct from a bag (someone elses blog), I do this all the time time with no issue. However, as part of normal maintenance, one needs to take off the cover underneath the feed auger as fines collect here. Most suppliers recommend a annual cleaning from a “certified” technician. As long as you have a shop vac (w/ liner), a stove brush and the ambition, there is not much need for a technician.

  148. Bonnie said,

    July 27, 2008 @ 8:56 pm

    We live in Western Washington and have enjoyed heat with a pellet stove for years. We presently have a Lopi
    Yankee. We used to heat with a propane stove and saw the “handwriting on the wall” as propane was going up in price. We love the warmth of wood heat.
    The great pellet debate is rather amusing..we buy from a reputable feed store or lumber yard ALWAYS.
    There are just some things one should not buy from WALMART! Socks, underwear, cd’s, or towels are ok but I wouldn’t trust them to carry a premium brand of pellets!

  149. Keith said,

    July 27, 2008 @ 9:55 pm

    I Just purchased an Avalon pellet insert for my masonary fireplace this year and will burn pellets for the first time. I purchased 2-tons of Fireside brand pellets and 1 ton of Freedom fuel brand from the local Home Depot here in eastern Mass. It sounds as though the Fireside pellets are not too bad, but has anyone had any experience with the Freedom Fuel brand? The freedom fuel pellets I bought are supposedly a premium pine low ash pellet (about .4% ash content). Also, I would like some idea (if anyone can help) as to how many tons I can expect to use to heat a small two story home (1700 sq./ft.) based on a moderately cold New England winter with the stove ruuning most of the day. I am new to this and would appreciate any feedback.

  150. admin said,

    July 28, 2008 @ 8:49 am

    Keith,
    I would say 4 tons. I burnt 3 last season in CT and I could have used 20 bags or so. On average you will burn about a bag/day. I do keep the main floor at 72 degrees and some heat does go upstairs but the heat does have to kick on upstairs on the colder nights.

  151. Charles said,

    July 29, 2008 @ 8:57 am

    I know this posting is about wood pellets but I’m new to the whole pellet stove home heating thing and I really haven’t found any place that has offered as good as information as I have found here with everyone.

    However I do have something I need to ask. I’m looking at buying my first pellet stove and I want a high end reliable unit but I’m not really sure what I should looking for exactly. In all honesty I want one an Ecoteck pellet stove but I just can’t seem to get any good information from anyone. So I don’t know if I’m looking at something I really don’t need.

    Plus keep reading at several different places about how many bags I need to go through. Most places when I call say all I need is one bag, but when I look online, private blogs show I’ll need at least two bags. Who do I trust?

    Thanks for the outstanding posts everyone. It’s been great for someone like me.

  152. Keith said,

    July 29, 2008 @ 9:19 pm

    Thanks for the feedback, what a great forum. I really appreciate all of the valuable information I recieved thus far. I hope that as time goes on I too can contribute by sharing some of my own knowledge and experience.

    Good luck to all and stay warm!

  153. Cheryl Russell said,

    July 30, 2008 @ 10:48 pm

    Wow, am I ever ever glad I found this site!! We just ordered a Harmon XXV last week, it will be installed mid September. We generally don’t even turn on our furnace till end of Sept. Have NEW basement under house & put infloor radiant heat in that, then pellet stove for main floor. NOt even re-installing our LP furnace. Est. costs for LP this year: $2700 for same amt of gas we used last year! At that rate, the pellet stove & infloor investment will pay for itself in 3-4 years tops!

    So the company we are buying the stove from stocks 5 different brands and the only one here I’ve read a lot about is Pennington. Not going to go with that, even *if* they’ve fixed last year’s problems. Just don’t wanna chance it right away. We’ll see.

    Here are the other brands they offer & am wondering if any body’s used these & what their experience was:
    -Fuel King going for $179/ton
    -Michigan Wood Pellets for $189/ton
    -Dejnos Wood Pellets for $189/ton
    -Pennington’s for $219/ton
    -Uncle Jed’s Cold Remedy for $265/ton

    This place has assured me that we can try out all 5 brands, if necessary, before deciding what to fill the rest of our 3-ton order with. And in fact, they let you mix it up if you want, use a cheaper one at start of season when high heat isn’t crucial & move to a better quality one for worst of winter, then back down, etc. They also assure me that they do not “run out” of any brands during the winter…. I sure hope not b/c this “guarantee” pricing and availability is why we bought from this particular company to begin with. They sell to their own customers primarily, if you didn’t buy your stove from them, I hear you pay higher prices and don’t get guarantees of availability…

    So if anybody has any comments on the other brands, I’d appreciate any feedback. We live in SW Wisconsin & have a 110+ year old farm house w/ 2 additions on it (about 1/3 of the house has a 2nd story, currently not in use) could use some better insulation under siding but otherwise in pretty decent shape now that we have full, new basement under us!

  154. NASH BROTHERS said,

    July 31, 2008 @ 10:01 am

    Need prices by the pallet and truck load price. 406 487 5354

    scobey mt 59263

  155. Frank said,

    July 31, 2008 @ 3:27 pm

    I would like to comment on the Pennington pellets from last year. I initailly purchased about 1/2 ton from Walmart and they were great. Later in the season I purchased about another 1/2 ton that were terrible, basically unusable. I contacted Penninton by phone and they were fantastic! I forwarded them the receipt from Walmart and they sent me a check for each and every bag that was bad. There is definately something to be said about that kind of customer service in this day and age. This year they sent me a letter and told me how to get a free bag of their pellets to try before I buy again. They informed me that they are aware of the bad batch and it will not happen again this year.

    Just an FYI for everyone.

  156. Christine Johnson said,

    August 4, 2008 @ 2:24 pm

    Purchased a Harmon stove in May and looking for pellets, my local Home Depot has Freedom Fuel Premium Pellet Fuel, would appreciate any comment on this pellets.

    Christine Johnson
    Tamworth, NH

  157. steve said,

    August 9, 2008 @ 7:31 am

    check out PelletSales.com

  158. bobby said,

    August 10, 2008 @ 1:15 pm

    charles,
    if you want an ecoteck stove check out northlanddistrib.com

  159. bobby said,

    August 10, 2008 @ 1:17 pm

    i am a producer of wood pellets in central minnesota i will be selling my pellets for $155.00 a ton if anyone is interested my email is bobbypratt84@yahoo.com.

  160. Tom said,

    August 13, 2008 @ 9:26 pm

    I have been using Pennington pellets for the five years that I have had my stove and have been happy with the results. The stove manufacture said that I could burn corn also, but in trying, all it did was clog up the auger and the burn pot. Mixing the corn and pellets did not work either.
    The only suggestion I can think of to alleviate issues is to inspect the bags you are going to buy. I buy by the ton and hand load in my truck and I don’t accept any that are wet. You can also feel the amount of sawdust in each bag. I also store the pellets in the garage on a storage rack to keep them off of the concrete floor.
    There is an article in the Wall Street Journal today about the popularity of pellet stoves with the national average price of $250 a ton. This is less than I have been paying and I am shopping around for a cheaper price.

  161. terri said,

    August 14, 2008 @ 9:27 pm

    We just purchased 3 ton of the Natures Heat Pennington pellets this year from Lowes. 5.97 per bag. No deals for purchasing by the pallet. Usually it is a little cheaper.I hope we don’t have the same problem as alot of people had last year. The plant that made the pellets was in Madison GA. We live in Massachusetts.The pellets were very hard to come by as well. Constant calling , and selling out 29 ton in 30 minutes. I didn’t even ask about the brand we were getting. We really liked the Green Team in past use.

  162. Jim Boissonnault said,

    August 16, 2008 @ 12:26 pm

    I bought 5 tons of Pennington pellets natures heat made in Madison GA. No embossed markings on bags. I bought them through Home Depot in upstate NY. I wish i had known about this web site before aquiring these pellets. Pennington has told me to try burning a bag and if there are issues they will reimburse me the $279 a ton plus delivery charge. Should any damage occur to my 2 stoves they will pay for repair. I burnt 3 tons of fireside ultra premium last year and was very